Privacy Policy

natural wine online

 

Privacy Policy

Effective Date: 08/24/2025

Pioneer Marketing, LLC d/b/a MYSA Natural Wine (“MYSA,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://mysa.wine (the “Website”), interact with our services, or make a purchase.

By using our Website, you consent to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information You Provide: Name, email address, billing/shipping address, phone number, payment details, date of birth (for age verification), and account login information.

  • Gift Recipient Information: Contact details needed to complete delivery.

  • Order & Transaction Data: Products purchased, order history, payment confirmations.

  • Marketing Preferences: Opt-ins to email, SMS, or promotional offers.

  • Automatically Collected Data: IP address, browser type, device data, referring pages, and browsing behavior via cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders.

  • Verify legal age and comply with alcohol shipping laws.

  • Provide account access and customer support.

  • Send order confirmations, shipping updates, and account communications.

  • Deliver promotional offers, newsletters, and SMS/text updates (if you opt in).

  • Improve our Website, advertising, and customer experience.

  • Comply with legal obligations.

3. SMS & Email Communications

  • SMS: If you opt into our SMS program, you may receive recurring texts regarding orders, abandoned carts, promotions, and review requests. Message frequency varies. Standard carrier rates may apply. You can opt out at any time by replying “STOP” or contacting hello@mysa.wine.

  • Email: If you subscribe, you’ll receive newsletters, promotional offers, and account-related messages. You may unsubscribe at any time by clicking “unsubscribe” in the email or contacting us directly.

We do not sell or rent your phone number or email address to third parties.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember items in your shopping cart.

  • Save preferences and improve Website functionality.

  • Track analytics and measure advertising performance.

  • Deliver personalized ads and marketing.

You may disable cookies in your browser, but some Website features may not function properly.

5. Information Sharing

We do not sell your personal information. We may share information in limited circumstances:

  • Service Providers: With shipping carriers, payment processors, and IT providers who assist in fulfilling orders and operating the Website.

  • Marketing Partners: With select partners to deliver relevant promotions by mail or digital ads (never your payment data).

  • Legal Compliance: When required by law, subpoena, court order, or government request.

  • Business Transfers: If MYSA is acquired, merged, or sold, your information may transfer to the new owner.

6. Data Retention & Access

  • We retain personal information as long as your account is active or as needed to provide services.

  • You may request to access, correct, or delete your information by emailing hello@mysa.wine.

  • We will respond within a reasonable timeframe and comply with applicable laws.

7. Security

We use industry-standard encryption (SSL) and security practices to protect your data online and offline. Access to sensitive information is restricted to employees who need it to perform their jobs, and our servers are maintained in secure environments.

8. Third-Party Links & Features

Our Website may include links to third-party sites or social media features (e.g., Facebook, Instagram). These services may collect your data under their own privacy policies. We are not responsible for third-party practices, and encourage you to review their policies.

9. Your Choices

You can:

  • Opt out of promotional emails and SMS as described above.

  • Adjust browser settings to manage cookies.

  • Contact us to request updates or deletion of your information.

10. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised Effective Date. If material changes occur, we will notify you by email or a Website notice.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:
Email: hello@mysa.wine