What is MYSA Natural Wine?
We’re a natural wine ecommerce platform and wine club that connects consumers with a unique selection of natural wines!
Are all the wines on your site natural?
Yes, always. We only market small growers, that use low-intervention farming and cellar practices, are sustainable, organic and/or biodynamic, use minimal or no sulfites, and who vinify via spontaneous fermentation with native yeast. For more information on how we define natural wine, check out our guide on “What Is Natural Wine”.
If you're shopping on our ecommerce platform check out our filters on the left! You can filter by sulfite levels, designations like biodynamic or organic, or even our "funk meter"!
What are the shipping costs?
Shipping costs are variable based on the number of bottles ordered. Exact costs will be noted in your cart before checkout.
Wine Club orders will always ship for free!
Note: Shipping to Hawaii includes extra shipping costs.
Where do you ship to?
Our shipping partner services all but the following states: AR, UT, AL, MS, RI, DE, ME.
Wines are shipped within 1-3 business days after your order.
Shipping times vary, but are typically 2-5 business days depending on the location in the US. You will get tracking information in your confirmation email after the label is printed. Please note that the delivery date is an estimate, and may change based on factors out of our control.
What shipping carriers do you use?
UPS is our preferred carrier.
Do I need to be there to sign?
Someone 21 or older must be present to accept and sign for the wine. It is the responsibility of the retailer and any delivery provider they use to verify identification and age, and to determine whether it is otherwise safe and appropriate to furnish you with alcohol. They may require a valid form of photo identification with birthdate and a signed acknowledgment confirming
acceptance at the time of pick-up or delivery. If they cannot verify your age or identity, if you appear intoxicated, or if the situation is otherwise unsafe or inappropriate, they may refuse to furnish you with alcohol. Alcohol cannot be left unattended.
Our shippers will try up to three times to get your wine to you, but if you miss your three delivery attempts and your box is sent back to us, you'll be charged for the return shipping and restocking fee. The fee is equivalent to the standard shipping price based on the number of bottles purchased, to cover the cost of the wine shipping back to our warehouse. These fees are as follows:
1-3 bottles: $14.95
4-6 bottles: $24.95
7-9 bottles: $34.95
10-12 bottles: $39.95
13+ bottles: $44.95
How can I set my order for pickup?
We get a lot of questions from folks asking how to set a package up for pickup. We highly recommend doing this, especially if you're not sure you'll be home to sign for the delivery. Setting the package for pick up ensures that you'll get your package delivered safely. There's usually tons of options nearby to do this!
Click here to view the how-to guide!
Do you ship wine in the summer?
Tell me about the wine club!
Our Natural Wine Club is a way for us to curate our favorite wines and share them with you on a regular basis. It’s cheaper than buying directly on the ecommerce platform, there are ZERO shipping costs, and you get a couple VIP benefits, too! You can choose between 3, 6, or 12 bottles monthly, every two months, or every three months. NEW! We also have a red only and orange only club with 4 bottles!
Do you provide food pairings?
Yes, we do! Every month we curate a custom Wine Club web page with video tasting notes, text information on each wine, pairing recommendations, and much more! Each wine comes with information about the wines, serving temperature, the producer, the region, and our favorite food pairings.
This wine is delicious! Can I get more?
Yes! Most of the wines included in club boxes are available on the ecommerce platform as well (some limited-run wines are club only).
I want to add a gift note, can I do that?
Yes! We are able to add gift notes to the packing slip. Just add the note to the Special Instructions section in your cart or send an email to firstname.lastname@example.org immediately after ordering!
Note: Don't worry the packing slips don't have prices on them!
How do gift cards work?
You can purchase a gift card like any other product! There are no fees or shipping involved as it will be delivered to you by email. Once your order has processed you will find a link that leads to a gift card page that has the amount and code your friend should use to redeem it!
While we aren't able to add notes to that page, you can of course send your nice note via email or text with the link or print it out with the QR code and put it in a card!
How does the wine club gift work?
If you want to purchase the wine club for a friend you have the option to pre-pay for 1-3 months worth of wine. You will pay upfront and and your friend will receive wine for the amount of months you selected.
Returns and Refunds
What's your return/refund policy?
We want you to be satisfied with your wine purchase. If you are dissatisfied with any product you receive from us, email us at email@example.com within 30 days of delivery. We will work with you to resolve the problem to your complete satisfaction. Note that customers are responsible to covering the cost of return shipping and any pick-up fees associated with their order size and location.
My wine arrived damaged. Help!
Damaged bottles very rarely happen, but in the event that you should have a broken bottle or damaged delivery issue, just email us at firstname.lastname@example.org within 30 days of delivery. We will work with you to resolve the problem to your complete satisfaction, which may include a refund.