FAQ

Christian Tschida Himmel Auf Erden Rose bottle

General

We’re a natural wine ecommerce platform and wine club that connects consumers with a unique selection of natural wines!

Learn more about us.

Yes, always. We only¬†market¬†small growers, that use low-intervention farming and cellar practices, are sustainable, organic and/or biodynamic, use minimal or no sulfites, and who vinify via spontaneous fermentation with native yeast. For more information on how we define natural wine, check out our guide on¬†‚ÄúWhat Is Natural Wine‚ÄĚ.

If you're shopping on our ecommerce platform check out our filters on the left! You can filter by sulfite levels, designations like biodynamic or organic, or even our "funk meter"!

Shipping

Shipping costs are variable based on the number of bottles ordered. Exact costs will be noted in your cart before checkout.

Wine Club orders will always ship for free!

Note: Shipping to Hawaii and Alaska includes extra shipping costs. 

Where do you ship to?

Our shipping partner services all but the following states: AR, UT, AL, MS, RI, DE, ME, SD.

Note: We reserve the right to change this list at any time, and if this happens you will be notified that your order was canceled and issued a refund.

Wines are shipped within 1-3 business days after your order.

Shipping times vary, but are typically 2-5 business days depending on the location in the US. You will get tracking information in your confirmation email after the label is printed. Please note that the delivery date is an estimate, and may change based on factors out of our control.

UPS is our preferred carrier but the wine may come via UPS or FedEx. You can also use Via delivery service to set your wine for pick-up at a local spot.

Someone 21 or older must be present to accept and sign for the wine. It is the responsibility of the retailer and any delivery provider they use to verify identification and age, and to determine whether it is otherwise safe and appropriate to furnish you with alcohol. They may require a valid form of photo identification with birthdate and a signed acknowledgment confirming
acceptance at the time of pick-up or delivery. If they cannot verify your age or identity, if you appear intoxicated, or if the situation is otherwise unsafe or inappropriate, they may refuse to furnish you with alcohol. Alcohol cannot be left unattended.

Our shippers will try up to three times to get your wine to you, but if you miss your three delivery attempts and your box is sent back to us, you'll be charged for the return shipping and restocking fee. The fee is equivalent to the standard shipping price based on the number of bottles purchased, to cover the cost of the wine shipping back to our warehouse. These fees are as follows:

  • 1-3 bottles: $14.95
  • 4-6 bottles: $24.95
  • 7-9 bottles: $34.95
  • 10-12 bottles: $39.95
  • 13+ bottles: $44.95

We get a lot of questions from folks asking how to set a package up for pickup. We highly recommend doing this, especially if you're not sure you'll be home to sign for the delivery. Setting the package for pick up ensures that you'll get your package delivered safely. There's usually tons of options nearby to do this!

Click here to view the how-to guide!

For orders that you would like the ‚Äúconvenience‚ÄĚ of picking things up on your schedule.

For most orders, allow 1-5 business days for delivery to your selected pickup point. We will notify you with our final mile technology provider Via.delivery through email and SMS messages until you have retrieved your package. Orders must be picked up within 7 days of arrival at the pickup location. Please bring a government-issued photo ID. If you’re picking up the package for a friend or relative, you’ll also need the tracking number and the name of the person the package was addressed to. If package is not picked up within 7 days, it will automatically be returned to our warehouse and processed as a return.

For orders that you would like the ‚Äúconvenience‚ÄĚ of picking things up on your schedule.

For most orders, allow 1-5 business days for delivery to your selected pickup point. We will notify you with our final mile technology provider Via.delivery through email and SMS messages until you have retrieved your package. Orders must be picked up within 7 days of arrival at the pickup location. Please bring a government-issued photo ID. If you’re picking up the package for a friend or relative, you’ll also need the tracking number and the name of the person the package was addressed to. If package is not picked up within 7 days, it will automatically be returned to our warehouse and processed as a return.

Our goal is to ensure that every package that gets shipped is delivered quickly and in perfect condition.

It is extremely rare that wines arrive heat or cold damaged. However, it can happen, particularly when working with wines with no additives (but for maybe a small dose of sulfur). Evidence of weather-related damage may include protruding corks, seepage, etc. 

In inclement weather (i.e. extreme heat or extreme cold), we recommend delaying your purchase until the weather cools down in your area. If there is inclement weather in our warehouse location, we will delay shipping until the weather is more favorable for shipping wine.

We do offer the following options for customers who wish to take extra precautions for the shipment of their product:

  • Keep Standard Ground Shipping - no action needed
  • Add Ice Pack + Recyclable Insulated Box ($10) - navigate to¬†Ice Pack product, add to cart with wines.
  • Add Ice Pack + Recyclable Insulated Box and Next-Day Shipping (variable price) - navigate to¬†Ice Pack product, add to cart with wines and select UPS Next-Day Air at the shipping section of checkout Please note that ice packs¬†do¬†warm up quickly and will not be cold on delivery. They simply cool down the bottles for transit and help insulate the box.

If there is visible evidence of weather-related damage as specified above, please reach out to us at hello@mysa.wine and we will work with you to get your issue resolved as quickly as possible.

Please note that¬†the customer assumes all risk of the product at purchase. We are¬†ÔĽŅnotÔĽŅ a shipping company and have about as much control over FedEx/UPS as you do. If you are concerned about weather-related damage, our first recommendation is always going to be to delay your purchase until your are more comfortable with the temps in your area.

  • Click¬†here¬†to learn more about our new summer shipping packaging solution made from 97% renewable corrugated board!
  • Click¬†here¬†to learn more about the drain-safe ice packs that are durable, reusable, and long-lasting!
  • Click¬†here¬†to learn more about how to recycle the packaging!

How does expedited shipping work?

With expedited shipping your wines will be shipped with ice packs via FedEx Next-Day PM on a plane to the closest hub where it will be delivered via a final mile delivery truck.

NOTE: Expedited shipping does not deliver on weekends, and does not include processing time. 

Wine Club

Our Natural Wine Club is a way for us to curate our favorite wines and share them with you on a regular basis. It’s cheaper than buying directly on the ecommerce platform, there are ZERO shipping costs, and you get a couple VIP benefits, too! You can choose between 3, 6, or 12 bottles monthly, every two months, or every three months. NEW! We also have a red only and orange only club with 4 bottles!

Yes, we do! Every month we curate a custom Wine Club web page with video tasting notes, text information on each wine, pairing recommendations, and much more! Each wine comes with information about the wines, serving temperature, the producer, the region, and our favorite food pairings.

Yes! Most of the wines included in club boxes are available on the ecommerce platform as well (some limited-run wines are club only). 

Gifting

Yes! For a physical note we are able to add gift notes to the packing slip. Just add the note to the Special Instructions section in your cart or send an email to hello@mysa.wine immediately after ordering!

For an email note you can send a message to your giftee by selecting the Is this a gift? button on the product you want to purchase

Note: Don't worry the packing slips don't have prices on them!

You can purchase a gift card like any other product! There are no fees or shipping involved as it will be delivered to you by email. Once your order has processed you will find a link that leads to a gift card page that has the amount and code your friend should use to redeem it!

While we aren't able to add notes to that page, you can of course send your nice note via email or text with the link or print it out with the QR code and put it in a card!

If you want to purchase the wine club for a friend you have the option to pre-pay for 1-3 months worth of wine. You will pay upfront and and your friend will receive wine for the amount of months you selected. 

Returns and Refunds

We want you to be satisfied with your wine purchase. If you are dissatisfied with any product you receive from us, email us at hello@mysa.wine within 30 days of delivery. We will work with you to resolve the problem to your complete satisfaction. Note that customers are responsible to covering the cost of return shipping and any pick-up fees associated with their order size and location.

Damaged bottles very rarely happen, but in the event that you should have a broken bottle or damaged delivery issue, just email us at hello@mysa.wine within 30 days of delivery. We will work with you to resolve the problem to your complete satisfaction, which may include a refund.