FAQ

General

What is MYSA Natural Wine?

We’re a direct-to-consumer natural importing company that offers both a wine club and an online store. In order to provide our customers with below-average price points on above-average wines, we source wines all over Europe, import them in small volumes, and sell them ourselves. Learn more about us.

How do you find these wines?

Great question! It varies a lot. We’ve found some wines at events like Raw Wine, have had a few reach out to us via email, have worked with foreign trade agencies, and even get recommendations from our followers on Instagram (if you have any recs, drop us a line!).

Are all your wines natural?

Yes, always. We only work with small growers, that use low-intervention farming and cellar practices, are organic/biodynamic, use minimal or no sulfites, and who vinify via spontaneous fermentation with native yeast. For more information on how we define natural wine, check out our guide on “What Is Natural Wine”.

Shipping

Where to you ship to?

We ship to every state except AK, HI, UT, KY, AL, AR. 

How long will it take to get my order?

On average it takes about 3 days to receive your wine. For larger metropolitan areas it will likely be less and for more rural it could be a day or two more. You'll get tracking information in your confirmation email!

What shipping carriers do you use?

We use either UPS or FedEx, depending on the state. 

Do I need to be there to sign?

Yes! Federal law requires the signature of someone 21+ for any alcohol delivery. We want to make sure you get your wine, so please make sure someone is there to sign for it when it comes. The delivery service will make three attempts before returning the shipment to our fulfillment center. Note that there will be a restocking fee for returned shipments.

What are the shipping costs?

We charge $9.95 to ship any retail under $100. All wine club orders and retail orders over $100 ship free!

Wine Club

Tell me about the wine club!

Our Natural Wine Club is a way for us to select our favorite wines and ship them to our customers on a regular basis. Typically we include wines from 2-4 producers we've recently imported, including red, white, orange, rose, and sparkling. It’s cheaper than buying directly on our retail site, and you get a couple VIP benefits, too! You can choose between 3, 6, or 12 bottles monthly, every two months, or every three months. 

Do you provide food pairings?

Yes, we do! Each wine comes with a card with information about the wines, the producer, the region, and our favorite food pairings.

Can I put in special requests?

Yes! If you really want to try orange wine, have a specific bottle you want us to include, really hate white wine, or have another preference, just let us know! We love customizing the boxes and will accommodate you with the inventory we have available!

This wine is delicious! Can I get more?

Yes! Most of the wines we include in club boxes are available on the online store as well (some limited-run wines are club only). We also offer a 15% discount on orders over 12 bottles!

Returns and Refunds

What's your return/refund policy?

We want you to be satisfied with your wine purchase. If you are dissatisfied with any product you receive from us, email us at hello@mysa.wine within 30 days of delivery. We will work with you to resolve the problem to your complete satisfaction.

My wine arrived damaged. Help!

Damaged bottles very rarely happen, but in the event that you should have a broken bottle or damaged delivery issue, just email us at hello@mysa.wine within 30 days of delivery. We will work with you to resolve the problem to your complete satisfaction, which may include a refund.